Clinic Policies and Procedures

We are pleased to offer all our clients personalized, leading edge integrative medicine.

COVID-19 Update:

Our medical practitioners offer in-person, virtual or phone appointments to accommodate our patients when possible.

Please feel free to call us for additional details.

We have implemented new protocols to allow for physical distancing during your visit, and we use an enhanced cleaning routine for your safety and peace of mind.

You will be required to complete a short COVID-19 questionnaire prior to attending any in clinic appointments or treatments. In accordance with Alberta Health Services and the City of Calgary guidelines, the wearing of masks is mandatory while visiting our clinic.

Patients exhibiting COVID-19 signs or symptoms are not permitted in the clinic. Do not attend the clinic if you suspect possible exposure.

We would like to extend our appreciation for your patience throughout the COVID-19 situation.

90 min free parking is available behind the Riduea building as available. You must register your vehicle, and then press the appropriate button for 90mins free parking.

We respectfully ask that you:

  • Call (587) 774-9355 to book an appointment or a test at EvolveWell.
    -Please be advised that same day or next day appointments can only be booked and confirmed over the phone.
  • Be on time for your appointment. We want to be respectful of your and our other patients’ time.
  • Inform your physicians and specialists of your visit to our clinic. It is important for your optimal health and in case we need to speak to them or share applicable medical information.
  • Do not wear fragrances during your visit as many people are sensitive to perfumes.
  • Place your cell phones on silent or vibrate during your visit.
  • If you have a virtual or phone appointment scheduled, please be prepared for the visit and ensure you have received all of your results prior to the start time of your visit.

PAYMENT OPTIONS AND POLICY

EvolveWell offers private services, and a cost to the patient is associated with all treatments, visits, assessments, and services.

  • Payment options for these services include visa, debit, credit or cash.
  • Receipts for all medical expenses are printed and provided at the time of payment.
  • In Canada, certain medical expenses are deductible for personal income tax purposes as a non-refundable tax credit. If you incur medical expenses above a certain threshold of net income, you can claim additional medical expenses. There is also a maximum amount you can claim annually, and this can vary from year to year.
  • If you have a professional corporation, such as a business that is incorporated, please consult your accountant with regards to setting up a health spending account. Most medical expenses incurred under a health spending account are tax deductible.
  • Our services may also be covered by your employer’s insurance benefits under a Health Spending Benefits plan. Please confirm with your employer if these services are covered.

Cancellation and No-Show Policy

  • All appointments must be cancelled with a minimum of 48 hours’ notice by calling or emailing the clinic.
  • You will be billed for all appointments missed or cancelled with notice that is less than 48 hours.

Prescription Renewal Policy

Please ensure you have an appointment booked at least one week before you reach the end of your medications.

  • We require 72 hours’ notice to refill prescriptions by phone or fax, and renewals are subject to a renewal fee.
  • We cannot guarantee that our practitioners can refill medications on short notice or without an appointment.

 Disclaimer Policy

EvolveWell Integrative Medical Centre is not legally permitted to make any health or cure claims to patients or consumers for treatments.

We provide all information relative to treatments and products, and we may not make specific statements as to how our services, foods and drug-based, and non-drug- based products will prevent disease. Consumers choose to take natural medications and supplements, and they, therefore, make the decision to increase their health and well-being.

The expert care at EvolveWell Integrative Medical Centre includes advice from licensed Medical, Nursing, Counseling and Acupuncture in the Province of Alberta. The health care professionals at EvolveWell will always recommend a full assessment of a patient before any health treatments are advised.

Before taking any medication or using any medical grade skin care products, please ensure you have fully advised the on-site Medical Professionals of any past or current health issues, illnesses, drug reactions, allergies, pregnancy, breast-feeding, or other problems or concerns. Do not discontinue any other medical treatments without first consulting your general physician.

Privacy Policy

At EvolveWell it is our priority to keep your health information private and secure. We may ask for your consent to share your health information with your family physician or other specialists as needed.

At EvolveWell, we’re dedicated to providing personalized, individualized care
for each of our patients so you can get your health – and your life – back.

Book an appointment